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Within 25 km of Maple Ridge

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International Programs Group

Account Coordinator - New Westminster, British Columbia, Canada

New Westminster, BC, Canada

Hybrid

Full-time

Within 25 km of Maple Ridge · About 23 km from the city centre

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Job details

Job type: Full-time
Workplace: Hybrid
Apply by: Nov 6, 2026
Experience: 2-5 years’ experience in senior admin role multi-tasking and working with external clients
Posted: Oct 7, 2026

Original job description

Company

ClaimsPro LP - International Programs Group

Account Coordinator - New Westminster, British Columbia, Canada

Compensation range: $52,200.00 - $72,500.00 annually

International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's, self-insured entities, and organizations with high deductibles.

Working within a team environment, the Account Coordinator will be responsible for the account management relating to assigned key Insurer clients.

Salary range for this position is: $52,200 to $72,500 annually. Compensation is commensurate with experience, qualifications, and internal equity.

We have an existing opportunity to add a full-time Account Coordinator to our growing team! This position may work from either our Toronto, New Westminster, or Montreal office. This is a Hybrid role.

Responsibilities

Review and prepare financial reports, measuring against client (contractual) expectations and ensure smooth delivery to clients each month.
Manage and maintain accounts funded in trust on clients behalf.
Reconciliation of financial transactions across various client management systems
Oversee internal file protocol reviews in conjunction with IPG procedures.
Continuously work to enhance relationships with Insurer clients
Communicate with client re: trust account balances and adequacies
Works with Finance to ensure smooth cheque issuance workflow
Works with Examiners to facilitate payment cash calls and scheme advances
Facilitate data for production of MI reports

Qualifications & Experience

2-5 years’ experience in senior admin role multi-tasking and working with external clients
Knowledge and experience in Insurer and Lloyd’s practices
Proficiency in Excel
Knowledge of third-party vendor systems used by Insurers
Excellent communication skills - the ability to communicate effectively with both internal and external associates either verbally or in writing.
Teamwork – must genuinely intend to work cooperatively with others
Initiative – being proactive in suggesting solutions to internal or external associates to improve process.
Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards
Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders

We offer a dynamic work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks!

We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

#IPG

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More about this job

Responsibilities

Manage assigned insurer client accounts, including trust-funded accounts, financial reporting, transaction reconciliation, and communication about account balances. Review files for compliance with internal protocols and client KPIs, coordinate payment workflows with Finance and Examiners, and support management information reporting.

Requirements

Requires 2–5 years of experience in a senior administrative role involving multitasking and external clients, along with knowledge of insurer and Lloyd’s practices and proficiency in Excel. Candidates should demonstrate strong communication, teamwork, initiative, technical review, and problem-solving abilities.

Skills

Account Management
Financial Reporting
Account Reconciliation
Excel
Insurance Practices
Lloyd's Practices
Trust Account Management
Third-Party Vendor Systems
Communication
Teamwork
Initiative
Problem Solving
Data Analysis
File Protocol Review
KPI Compliance

Benefits

Competitive Benefits
RRSP Matching
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Claims Administration
International Programs Group
Account Coordination
Account Management
Insurer Clients
Lloyd's
Self-Insured Entities
High Deductibles
Financial Reporting
Trust Accounts
Financial Transactions
Reconciliation
Client Management Systems
Excel
Third-Party Vendor Systems
File Protocols
Key Performance Indicators
Payment Processing
Cheque Issuance
Cash Calls
Scheme Advances
Management Information Reports
Client Relationships

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