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Technology Consultant (Internal title: Virtual Chief Information Officer / vCIO)
What Does This Role Actually Do?
Most companies don't have a dedicated Chief Information Officer, and that's exactly where you come in.
As a vCIO at ActiveCo, a New Charter Technologies Company, you become the strategic technology partner for a portfolio of clients who rely on you to help them think bigger, plan smarter, and use technology as a competitive advantage. You're not just managing accounts; you're embedded in your clients' businesses, understanding their goals, anticipating their needs, and guiding them forward.
This is a role for someone who genuinely loves building relationships, thinks strategically, and gets energized by turning complex challenges into clear, actionable plans. If you find yourself most fulfilled when a client says "I don't know what I'd do without you," this might be exactly where you belong.
The Opportunity
ActiveCo, a New Charter Technologies Company, is looking for a full-time vCIO based in Port Coquitlam, BC. You'll work closely with internal teams, leadership, and clients daily, with local travel to client sites expected as a regular part of the role. The position offers a base salary of CAD $80,000 to $100,000 depending on experience and qualifications, plus additional performance-based incentive opportunities.
What You'll Be Doing
Serving as the primary point of contact and trusted advisor for a portfolio of managed client accounts
Conducting regular onsite and offsite client meetings to assess needs, communicate roadmaps, and align technology with business goals
Identifying and developing new opportunities within your existing client base to support their growth (minimal outside sales required)
Overseeing and managing Professional Services projects from scoping through delivery
Handling service escalations with professionalism and urgency
Maintaining accurate client playbooks, forecasts, and account plans
Onboarding new clients and ensuring a smooth, confident transition into our ecosystem
Communicating consistently with internal teams on current and upcoming client initiatives
What Success Looks Like
Managing a healthy portfolio of client accounts with strong revenue retention
Maintaining gross margin targets across your client base
Contributing consistently to the team's net revenue growth goals
Keeping voluntary client attrition low and satisfaction high
Completing quarterly priorities and personal learning objectives on time
Who Succeeds in This Role
Experience in IT services, managed services, or technology consulting
An MBA or equivalent experience, with a genuine passion for leveraging business strategy to drive technology outcomes for clients
A natural relationship-builder who earns trust quickly and maintains it long-term
Able to translate complex technical concepts into clear, business-focused conversations
Organized, proactive, and comfortable managing multiple priorities simultaneously
Holds themselves to a high standard and takes pride in delivering great outcomes
Competencies We're Looking For
Customer-focused with exceptional interpersonal skills
Strong organizational, time management, and planning abilities
Resourceful problem-solver who takes initiative
Honest, professional, and accountable
Comfortable working under pressure with competing deadlines
Advanced proficiency in Microsoft Office Suite
Training & Support
You will receive:
Structured onboarding and client introductions
Ongoing coaching and direct access to leadership
Clear performance expectations and regular feedback
Tools and resources to maintain and grow your client portfolio
We invest in people who show up, follow through, and want to grow.
Final Note
At ActiveCo, we believe that when our clients succeed, we succeed. Our vCIOs aren't order-takers; they're trusted partners, strategic thinkers, and relationship champions.
If that sounds like you, we'd love to hear from you.
Who We are:
At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.
Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.
New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
