Dye & Durham, a leading global provider of cloud–based software and technology solutions, provides critical information services and workflows used by clients all over the world to manage their process, information, and regulatory requirements. The company is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees. It offers rewarding opportunities for those with legal, tech, financial services and government relations expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland, South Africa and Australia, a fulfilling career awaits you at Dye & Durham.
The Data Entry Clerk is responsible for supporting the administration of the Intersection Traffic Camera Unit (ITCU) program through the accurate processing, tracking, and management of Red-Light Camera ticket information. This role serves as a key point of coordination between clients, enforcement officers, ICBC contacts, and internal stakeholders, ensuring tickets are processed, served, tracked, and billed efficiently and accurately. The position plays a critical role in maintaining data integrity, supporting operational effectiveness, delivering exceptional customer service, and contributing to the successful execution of the program through effective communication, research, and administrative support.
Key Responsibilities
- Accurately and efficiently enter ticket information into company systems and databases.
- Sort and process incoming and outgoing tickets, ensuring all documentation is handled within required timelines.
- Maintain regular communication with ICBC contacts in a professional and courteous manner.
- Coordinate with Enforcement Officers to facilitate the successful service of tickets to designated recipients.
- Conduct research to identify and locate individuals for ticket service purposes.
- Collaborate with external contacts to obtain information and facilitate access to locations for ticket delivery.
- Ensure completed ticket services are accurately matched to the appropriate records and supporting documentation.
- Enter billing information into company systems to facilitate timely and accurate client invoicing.
- Establish and maintain positive working relationships with clients, recipients, and Enforcement Officers through phone, email, and in-person communication.
- Provide support and assistance to team members as required to ensure efficient program operations.
- Deliver exceptional customer service to both internal and external stakeholders.
- Participate in training and professional development opportunities to enhance job knowledge and skills.
- Promote and demonstrate Dye & Durham's core values in all interactions with employees, clients, and business partners.
- Maintain confidentiality and handle sensitive information with professionalism and discretion.
Skills, Knowledge and Expertise
- Strong written and verbal communication skills.
- Excellent organizational and time management skills with a high level of attention to detail.
- Proven ability to work independently while also contributing effectively as part of a team.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Strong data entry skills with a high degree of accuracy.
- Proficiency in Microsoft Office applications and other computer systems used for data processing and invoicing.
- Experience using databases, ticket management systems, or similar administrative software.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong research and problem-solving abilities. Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.
- Strong interpersonal skills with the ability to build and maintain effective working relationships.
- Adaptability and willingness to learn new processes, systems, and technologies.
- Previous administrative, customer service, data entry, or office support experience is considered an asset.
- Fluency in a second language is considered an asset.
- High school diploma or equivalent required; additional post-secondary education is considered an asset.
Benefits
At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
In line with the amended Employment Standards Act 2000, the salary range for this role is up to: $45K, dependent on assessment of skills during the interview process.
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Do you share our DNA?
At Dye & Durham, we are fortunate to connect with exceptional talent across our business. While we carefully evaluate every submission, if you do not hear from our Talent team within 14 days of applying, it indicates that we are moving forward with other candidates for this role.
Due to volume, we are unable to provide personalized feedback on initial applications, but we encourage you to stay connected for future opportunities.
