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Within 25 km of Maple Ridge

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Traveland RV Supercentre

External Service Advisor - RV Dealership

Langley (District), BC, Canada

Full-time

Within 25 km of Maple Ridge · About 14.7 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Education: High school diploma
Posted: Oct 26, 2026

Original job description

Service Advisor – Recreational Vehicles

If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.

Job Responsibilities

Attitude is everything - greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low pressure, high integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Education And/or Experience

A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.

Benefits

Great West Life Coverage
Catered Staff Lunch, Monthly
Annual Mexico Incentive Trip!!!
RRSP Matching

About Us

Traveland RV Supercentres are here to provide you with quality and professional service from a dedicated team that will help make your RV and Motor Home experience a lifetime of enjoyment. Traveland is one of the largest RV dealers in Canada with a 10 acre site in Langley BC, Kelowna BC, Parksville BC, Duncan BC, Airdrie AB, Edmonton AB, Grande Prairie AB, Saskatoon SK, Watrous SK, and Weyburn SK.

Our goal is your complete satisfaction. We are proud to provide complete RV sales and complete RV service including: sales of new and used RVs, RV parts and accessories. If you have any questions about buying or servicing please contact us.

We will provide you with the best price and honest answers from one of the finest and most knowledgeable staff in the RV industry. We are here to help you make an informed decision.

Traveland RV is family owned and operated.

Come visit Traveland RV Supercentres or contact us today!

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More about this job

Responsibilities

Greet customers, understand their repair needs, coordinate with service technicians, provide cost estimates, and recommend additional services and extended warranties. Track repairs, keep customers informed, inspect completed work, explain charges, resolve minor concerns, and maintain customer satisfaction standards.

Requirements

A high school diploma or equivalent is required, and experience in a service-related role is preferred but not necessary. Candidates should be strong communicators and listeners with a professional appearance, a strong work ethic, attention to detail, and reliable follow-through.

Skills

Customer Service
Active Listening
Communication
Appointment Scheduling
Repair Cost Estimation
Upselling
Warranty Sales and Management
Attention to Detail
Follow-Through
Repair Quality Inspection
Complaint Resolution
Service Coordination
Professionalism

Benefits

Life Insurance Coverage
Catered Staff Lunch
Annual Incentive Trip
RRSP Matching

Visa sponsorship

Not detected in the job text

Keywords

RV Service
Recreational Vehicles
Customer Service
Service Advising
Appointment Scheduling
Repair Needs
Service Technicians
Repair Estimates
Maintenance Costs
Upselling
Extended Warranties
Repair Follow-Up
Repair Quality Inspection
Customer Satisfaction Index
Customer Complaints
Vehicle Care
RV Dealership
RV Parts and Accessories
New and Used RV Sales

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